Frontier Communications and the Communications Workers of America (CWA) union have ratified the labor agreement the two parties reached on Aug. 3 representing local employees in West Virginia.
Set to expire in August 2017, the new agreement covers nearly 1,500 West Virginia employees who work in 42 West Virginia counties and serve more than 500,000 residential and business customers. This includes a mix of customer service technicians, network support technicians, construction technicians, call center representatives and many other employees who support service delivery in the state.